Privacy & Cookies Policy
for Golf Car UK

This Policy applies as between you, the User of this Web Site and Golf Car UK the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1. Introduction and General Terms

Golf Car UK is committed to protecting your personal information when you are using Golf Car UK’s services. We want our services to be safe and enjoyable environments for our audience. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:

  • any Golf Car UK website that links to this Privacy and Cookies Policy;
  • social media or official Golf Car UK content on other websites;
  • mobile device.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of Golf Car UK products and services, we sometimes need to collect information about you.

This Privacy and Cookies Policy explains the following:

  • what information Golf Car UK may collect about you;
  • how Golf Car UK will use information we collect about you;
  • when Golf Car UK may use your details to contact you;
  • whether Golf Car UK will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on Golf Car UK websites and how you can reject cookies.

Golf Car UK is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the General Data Protection Regulations 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”). If you have any concerns that your Golf Car UK account could have been compromised e.g. someone could have discovered your password, please get in touch straight away.

Golf Car UK websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Definitions And Interpretation

In this Privacy and Cookies policy the following terms shall have the following meanings:

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Golf Car UK website;
  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Golf Car UK website;
  • “Cookie” means a small text file placed on your computer by Golf Car UK when you visit certain parts of the Golf Car UK website. This allows us to identify recurring visitors and to analyse their browsing habits within the website. Where e-commerce facilities are provided, Cookies may be used to store saved shopping carts. Further details are contained in Clause 14;
  • “Data” means collectively all information that you submit to the Golf Car UK website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
  • “Service” means collectively any online facilities, tools, services or information that Golf Car UK makes available through the Golf Car UK website either now or in the future;
  • “System” means any online communications infrastructure that Golf Car UK makes available through the Golf Car UK website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • “User” / “Users” means any third party that accesses the Golf Car UK website and is not employed by Golf Car UK and acting in the course of their employment;
  • “Website” means the website that you are currently using (https://golfcaruk.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

3. What information will Golf Car UK collect about me?

When you participate in, access or sign up to any of Golf Car UK’s services, activities or online content, such as newsletters, competitions, web and mobile notifications, telephone or text Golf Car UK or create an account using Golf Car UK’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone, mobile number or other identifiable data.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information (e.g. if you’re applying for a job with Golf Car UK). When we do this we will provide further information about why we are collecting your information and how we will use it, store it and remove it.

Golf Car UK collects information about how you use Golf Car UK websites or other Golf Car UK content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information, please see section 15 of this policy, on Golf Car UK’s use of cookies and similar technologies.

4. How will Golf Car UK use the information it collects about me?

Golf Car UK will use your personal information for a number of purposes including the following:

  • To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

 

  • To provide you with the most user-friendly online navigation experience;
  • For “service administration purposes”, which means that Golf Car UK may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service or online content has been suspended for maintenance, to notify you of updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your Golf Car UK account has become dormant and to ask if you would like to use it again before we close it);
  • Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. If you are subscribed to email newsletters, you may receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters;
  • To contact you about a submission you have made, including any content you provide. For additional information, please see our Terms & Conditions;
  • To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not;
  • For analysis and research purposes so that we may improve the services offered by Golf Car UK. This can include using geo-demographic information from external sources, where this helps us ensure we are making something for everyone.
  • We will store all personal data, submitted in any form to Golf Car UK, securely in accordance with the General Data Protection Regulations 2018.

5. Your Golf Car UK Account

If you have registered for a Golf Car UK account this will also allow you to login to Golf Car UK website. We will only process your data in order to provide the service you are using – we will never share any of the data we hold about you.

You might be asked to use your Golf Car UK Account to enable you to sign in and seamlessly enjoy Golf Car UK services.

Your Golf Car UK account will always be covered by the policies of this website. But, please be aware that additional policies may apply if this policy is updated

6. When will Golf Car UK contact me?

  • Golf Car UK may contact you:
    • in relation to any service, activity or online content have signed up for, in order to ensure that Golf Car UK can deliver the services, e.g. to verify your email when you sign up for a GOLF CAR UK account, to help you reset your password or to send you a newsletter;
    • in relation to any correspondence we receive from you or any comment or complaint you make about Golf Car UK products or services;
    • in relation to any personalised services you are using;
    • in relation to any contribution you have submitted to Golf Car UK, e.g. via online contact form or voicemail message;
    • to update you on any material changes to Golf Car UK’s policies and practices.

    Local pages will give you detailed information about how Golf Car UK will contact you in relation to specific services, activities or online content.

    We will never contact you to ask for your Golf Car UK account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from Golf Car UK.

7. Will I be contacted for marketing purposes?

Golf Car UK will only send you newsletter, marketing emails or contact you on Golf Car UK platforms where you have agreed to this.

We offer regular emails and newsletters, to let you know about Golf Car UK products and services.

We may personalise the message content based upon any information you have provided to us and your use of Golf Car UK platforms.

8. Will Golf Car UK share my personal information with anyone else?

We will keep your information within Golf Car UK except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and section 6.

Generally, we will use your information within Golf Car UK and will only share it outside Golf Car UK where you have requested it or given your consent (e.g. with affiliated finance companies when leasing new vehicles). If Golf Car UK uses a third party to process your information on our behalf, Golf Car UK requires these third parties to comply strictly with its instructions and Golf Car UK requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

We may share your personal data internally for example, if you contact us to arrange maintenance or repairs to your vehicles we will provide our engineers with means to contact you.

9. Offensive or inappropriate content on Golf Car UK websites

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to Golf Car UK websites or otherwise engage in any disruptive behaviour on any Golf Car UK service, Golf Car UK may remove such content.

Where Golf Car UK reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, Golf Car UK may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Golf Car UK would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

10. What if I am a user aged under 18?

If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to Golf Car UK.

11. How long will Golf Car UK keep my information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Golf Car UK. If you delete your Golf Car UK account then your personal information submitted for the purpose of that account is deleted immediately, and the remaining information is anonymised for analytical purposes. For further information about deleting your Golf Car UK account, please see section 12 below.

If you have not used your Golf Car UK account in the last year then your account may be classed as dormant or may be deleted in line with this privacy policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.

Additionally, under data protection laws you have the following rights governing how long Golf Car UK will process and store your personal data:

  • “Consent” an individual is required to give their consent for Golf Car UK to process and store their personal data. Exceptions include where the processing of personal data is necessary:
    • In relation to a contract which the individual has entered into
    • Because the individual has asked for something to be done so they can enter into a contract
    • Because of a legal obligation that applies to the data controller
    • To protect the individual’s vital interests (this only applies in cases of life or death)
    • For administering justice, or for exercising statutory, governmental, or other public functions
    • The processing is in accordance with the ‘legitimate interests’ condition
  • “Withdrawing Conset” you can withdraw consent for Golf Car UK to process and store your personal data at any time. Unless there is a legal/contractual requirement for your personal data to be processed or stored.
  • “Right to be Informed” you have the right to ask why your personal information is needed by Golf Car UK, on what basis and how it will be stored.
  • “Right to Data Portability” allows you to request at any point that Golf Car UK transfers your personal data to another party.

“Right to Object” you have the right to object to the processing of your personal data should there not be a legal/contractual reason for it to be processed.

12. Can I delete my data?

You can withdraw consent for Golf Car UK to process and store your data as detailed in Section 10.

Additionally you can always delete your Golf Car UK account. Deleting your Golf Car UK account will erase any personal information in your account that was submitted while creating that account and it will mean any data we hold about how you have used Golf Car UK websites will be made anonymous.

Deleting your Golf Car UK account will not delete the data you shared with Golf Car UK for reasons that are not connected with your Golf Car UK account. For example, if you apply for Golf Car UK products, services or newsletters we will keep your data so that we can manage that service and send you future updates (if you have asked to be kept updated).

13. Can I find out what personal information Golf Car UK holds about me?

Under data protection laws you have the right to request a copy of the personal information Golf Car UK holds about you and to have any inaccuracies corrected. We require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Protection Officer, Golf Car UK, The Boscombe Centre, Mills Way, Amesbury, Wiltshire, SP4 7SD (Email: data@golfcaruk.com).

We will need two copies of forms of identification, which can be:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)

14. What if I am accessing Golf Car UK websites outside the UK?

Golf Car UK website is published in the UK by Golf Car UK as golfcaruk.com. All personal information submitted by users outside the UK will be processed in accordance with this Privacy and Cookies Policy (and any local terms that apply to certain areas of the site). Where there is a conflict, the local terms will apply.

15. Web browser cookies

What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Golf Car UK website. However, you can change your cookie settings at any time.

On Golf Car UK websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to a Golf Car UK website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How does Golf Car UK use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your Golf Car UK account and to provide a more personalised experience. Golf Car UK uses this type of information to help improve the services it provides to its users. Certain areas of Golf Car UK websites may use cookies for a specific reason – for example, to help an online payment gateway work effectively on your device.

  1. c) Third party cookies in embedded content on Golf Car UK pages

Please note that during your visits to Golf Car UK websites you may notice some cookies that are not related to Golf Car UK or Golf Car UK’s contractors.

To support our products, services and messages, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of Golf Car UK website. Golf Car UK does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Golf Car UK website.

Where Golf Car UK embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. Golf Car UK does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

  1. d) Rejecting cookies while using Golf Car UK websites

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of Golf Car UK websites, and we might not be able to provide some features you have previously chosen to receive.

  1. e) Other information collected from web browsers

Your web browser may also provide Golf Car UK with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Golf Car UK websites and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact us at data@golfcaruk.com.

16. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.

17. Apps

When you download or use Golf Car UK apps on your mobile device information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide Golf Car UK with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

When you sign in to a Golf Car UK app, your sign-in details may be stored securely on the device you are using, so you can access Golf Car UK apps on the same device without needing to enter your sign-in details again.

If you have any concerns about the information which might be accessed from or stored on your device by Golf Car UK, you may wish to only access Golf Car UK content through a web browser and review your web browser settings.

18. Changes to Golf Car UK's Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time as we deem necessary or as might be required by law, so you may wish to check it each time you submit personal information to Golf Car UK. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Golf Car UK websites to submit personal information to Golf Car UK. You can also delete your Golf Car UK account at any time – please see section 11 for details. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

19. Contacting Golf Car UK about this Privacy and Cookies Policy

If you any questions or comments about this Privacy and Cookies Policy please contact:

The Data Protection Officer
Golf Car UK
Unit 7, The Boscombe Centre
Mills Way,
Amesbury,
SP4 7SD
(Email: data@golfcaruk.com)

For more details and advice about any of our products or services, Call 0345 8055 494

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